Say Hello to Lummus Virtual Solutions

Posted on 2nd April 2021

The logo of virtual assistant, Kerry Lummus on a laptop screen. Beside it is a mug, apple and a pair of headphones..

After much thought and careful consideration, I’ve taken the plunge and retired KL Secretarial Services.

However, fear not – Lummus Virtual Solutions, step forward and take a bow!

It’s nearly five years since I launched KL Secretarial Services, and it’s served me well. However, even pre-pandemic, I was taking the business in a different, less traditional direction. The pandemic, of course, has only accelerated this. When I started out, I sometimes provided cover in my clients’ own office. Now, many of my clients don’t even work from their own premises!

In these times of uncertainty, many businesses are seeing the benefit of a flexible model, such as that provided by a virtual assistant:

No need to commit to the regular, fixed overhead of a member of staff
No need to provide office space, a computer and associated licences
None of the financial or legislative burden associated with employer NIC, pension contributions, etc.
Just pay for what you need when you need it.

This shift in focus has naturally led to a change in my niche services as I've responded to the business community's new needs.

As face to face events fell by the wayside, the world turned online. However, it’s not easy running a virtual meeting or training session, particularly if you’re not familiar with the technology.

The Zoom logo.

Hence my Zoom hosting support was born.

I did a course during lockdown #1 and became familiar not only with all the ‘bells and whistles’ Zoom has to offer but also with various platforms that can be used alongside Zoom to really give your session the pazazz that keeps the participants engaged.

My role is (optionally) to help with the set up and co-designing the session and providing post-session admin support.

However, what my clients always appreciate is help during the session itself:

Providing technical support to the participants
Managing the waiting room and breakout rooms
Monitoring the chat
Screen sharing
Managing polls and whiteboards

All my clients have to worry about on the day is showing up on top form, building a rapport with the participants and concentrating on their delivery. Almost like old times!

I must have provided over 130 hours of Zoom hosting support to clients by now, and this figure is continually rising. I ‘take my hat off’ to my clients. They’ve stepped outside their comfort zone and handled it tremendously well. The feedback has been fantastic, and many say that online training sessions are here to stay.

A word cloud depicting the professional proofreading services offered by Kerry Lummus of Lummus Virtual Solutions.

Lockdown #1 also allowed me to complete my proofreading qualification. I love my proofreading! It’s rapidly becoming a niche service.

Materials include:

Health and Safety reports
Psychology reports
Web copy
Promotional material
Social media profiles and posts
CVs and covering letters
Works of fiction and non-fiction

Quite a broad spectrum.

However, all authors have in common that they want to ensure they present themselves in the best possible light – that's why they bring in a professional proofreader.

No doubt, we can all think of misspellings and poor grammar leading to an amusing result. However, the outcome may not always be so funny. In material I proofread recently, the author promoted a series of complimentary courses. The courses flowed naturally from one to the next; they were complementary. They certainly weren’t complimentary, far from it. Potentially an embarrassing or expensive error!

Naturally, most of the services that have been my ‘bread and butter’ remain. Namely:

Keeping clients organised and on track - making sure nothing ‘slips through the net’
Business admin
Email and diary management
Internet research
Preparation of documents and materials for meetings or training sessions
Data entry
Lifestyle management (or 'life admin' as I like to call it)
Train and hotel bookings

If you recognise the need to turn your attention back to your fee-earning work and your clients, a virtual assistant could be just the answer. Why not contact me? Let’s just have a chat and see where it takes us!

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